Refund policy

We want you to feel secure when shopping with us.

1. 14-Day Return Policy

You can request a return within 14 days of receiving your order. If you are located in the European Union or the United Kingdom, you additionally have a statutory 14-day right of withdrawal for your purchase. To request a return, contact: godies@ebrandsglobal.com Please include your order number and the item(s) you wish to return. You must return the product to us within 14 days of your notification.

2. Seasonally Extended Return Periods

From time to time during promotional periods (for example, during the Christmas shopping season), we may offer an extended return period. Where applicable, the extended return period will be clearly indicated in the shop at the time of purchase and only applies to orders placed within the specified promotional periods. Unless expressly stated otherwise, our standard 14-day return policy applies.

3. Condition of Returned Items

Returned products must:

Be unused and in a resalable condition

Include all parts, accessories, and instructions

Be returned in the original packaging as far as reasonably possible

Show no signs of use beyond examination

If returned items are damaged, incomplete, or used beyond examination, we may refuse the return or reduce the refund amount to the extent permitted by law.

4. Return Shipping Costs

For returns due to a change of mind, the customer bears the return shipping costs. We do not provide pre-paid return labels. You are responsible for the item until it reaches our warehouse. We recommend using a tracked shipping method.

5. Hygienically Sealed Products

For health and hygiene reasons, sealed products cannot be returned after the delivery seal has been opened, unless the item is faulty or incorrect.

6. Non-Returnable Items

Unless otherwise required by law, the following items cannot be returned:

Gift cards

Final sale or clearance items

Personalized or custom-made products

Digital products, downloads, subscriptions, or activated access codes

7. Faulty or Damaged Items

If your product arrives damaged, defective, or incorrect, please contact us immediately at: godies@ebrandsglobal.com Please attach photos and include your order number. For customers in Australia, statutory consumer guarantees apply.

8. Refunds

Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original method of payment. Processing usually takes 5–10 business days, depending on your payment provider. Where required under EU/UK law, the standard cost of outward delivery will also be refunded in the event of a withdrawal.