Refund policy

We want you to feel secure when shopping with us.

1. 14-Day Return Policy

You may withdraw from your purchase within 14 days without giving a reason. The withdrawal period expires 14 days after the day you, or a person nominated by you other than the carrier, receive the goods. If goods from a single order are delivered separately, this period starts when the last item is received.

To exercise your right of withdrawal, you must inform us (eBrands Global Oy, Pieni Roobertinkatu 9, 00130 Helsinki, Finland, e-mail: godies@ebrandsglobal.com) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form at the end of this page, but it is not obligatory. Sending your notification before the withdrawal period expires is sufficient. Please include your order number and the item(s) concerned to help us identify your purchase. Prior approval is not required to exercise your statutory right of withdrawal.

Please send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. This deadline is met if you send the goods before the 14-day period expires.

Return address:
GFL Warehouse GmbH
Bücher Weg 18, Amboßweg 2, Halle 6
16356 Ahrensfelde
Germany
Phone: +49 176 28259773

2. Seasonally Extended Return Periods

From time to time during promotional periods, such as the Christmas shopping season, we may offer an extended return period. Any extension and its conditions will be clearly stated in the shop at the time of purchase and will apply only to orders placed within the specified period. These voluntary extensions do not affect your statutory rights.

3. Condition of Returned Items

You may examine the goods to establish their nature, characteristics, and functioning. Subject to the hygiene exception in section 5, opening the packaging or examining a product does not automatically remove your right of withdrawal.

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, provided that we have properly informed you of your statutory right of withdrawal. Where legally applicable, we may deduct this diminished value from your refund.

Please return all supplied parts and accessories, and use the original packaging where reasonably possible. Original packaging is not a condition for exercising your statutory right of withdrawal. Please package the goods securely for return shipment.

4. Return Shipping Costs

You bear the direct cost of returning goods when exercising your right of withdrawal or making a change-of-mind return. We do not provide prepaid labels for these returns.

We recommend using a tracked shipping method and keeping proof of postage.

If goods are faulty, damaged in transit, or incorrect, we will cover the necessary return shipping costs where a return is required as part of resolving your claim. Please contact us so we can arrange the appropriate return method.

5. Hygienically Sealed Products

The statutory right of withdrawal does not apply to goods supplied with a seal that are unsuitable for return for health protection or hygiene reasons if that seal has been removed after delivery.

This exception applies only where the product meets these legal conditions. Opening ordinary outer or shipping packaging alone does not remove your right of withdrawal.

Your statutory rights regarding faulty, damaged, or incorrect goods remain unaffected, including where the hygiene seal has been opened.

6. Other Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to goods that are not prefabricated and are made on the basis of your individual selection or decision, or that are clearly personalised.

Sale, clearance, or promotional pricing does not in itself exclude a product from the statutory right of withdrawal.

7. Faulty, Damaged, or Incorrect Items

If your product is faulty, damaged in transit, or incorrect, please contact godies@ebrandsglobal.com with your order number and a description of the issue. If possible, include photos to help us assess it.

Please report any issue promptly so we can assist you. This request does not limit your statutory rights or make them dependent on immediate notification or providing photographs.

Your statutory rights regarding defective goods are separate from the 14-day right of withdrawal and are not limited by that period.

8. Refunds

If you withdraw from your purchase, we will reimburse payments received from you, including the cost of our least expensive standard delivery option when you withdraw from the entire order. Additional charges for a more expensive delivery option are not refundable.

We will make the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notification. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.

We will use the same payment method you used for the original transaction unless you expressly agree otherwise. You will not incur any fees for the reimbursement. Your payment provider may require additional time to display the credit in your account.

Any legally permitted deduction for diminished value will be explained to you.

9. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: eBrands Global Oy, Pieni Roobertinkatu 9, 00130 Helsinki, Finland, e-mail: godies@ebrandsglobal.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.