FAQ

The order confirmation sent to your email confirms that your order has been successfully placed. During busy periods or depending on your payment method, the confirmation may take a few minutes to arrive.

Please check your spam folder and make sure the email address you entered at checkout is correct. Sometimes there can also be a slight delay in the system. If you still haven't received your order confirmation, please contact our customer service at wecare(at)ebrandsglobal.com.

To ensure the fastest possible delivery, we begin processing your order as soon as it's received. Unfortunately, this means we're unable to make changes to orders after they've been placed.

This also applies to changes in delivery address or pickup point — so please double-check your details when placing your order. We're also unable to intervene if your chosen pickup point is full and the carrier redirects your package to an alternative location.

If you'd like to cancel your order, please contact our customer service at wecare(at)ebrandsglobal.com.

Unfortunately, we're unable to add products to an existing order. You can either place a separate order, or we can cancel your first order so you can place a new one.

If you'd like to cancel all or part of your order, please contact our customer service at wecare(at)ebrandsglobal.com.

You can cancel your order as long as you haven't yet received a shipping confirmation. A shipping confirmation is the email you receive once your order has been packed and dispatched from our warehouse. To cancel, please contact us at wecare(at)ebrandsglobal.com.

If you've already received a shipping confirmation, you can still cancel by returning the order in accordance with our return policy.

We offer a variety of payment methods in our store, including Klarna, PayPal, Shop Pay, Google Pay, and credit/debit cards. You'll find all available payment methods at checkout.

At checkout, you'll see a field in the top right that says "Discount code or gift card". Click it and enter your code. Discount codes can only be applied during checkout before placing your order. It's not possible to add a discount code after your order has been submitted, so please make sure to enter it before completing your purchase.

Unfortunately, only one discount code can be used per order. Some promotions may vary.

Once your order leaves our warehouse, you'll receive a shipping confirmation email with a link to track your delivery.

Please note that tracking updates are often delayed, and the first events may not appear until about 24 hours after you receive the confirmation.

You can also track your order through your carrier's own tracking portal or website using the tracking code found in your shipping confirmation.

If you can't find your shipping confirmation email, please check your spam folder.

Orders are typically dispatched within 1–2 business days, excluding weekends and public holidays.

Processing times may be longer during peak periods.

Delivery Times

Estimated delivery times are shown at checkout. These are estimates and may vary due to carrier delays.

You'll get free shipping on orders of €50 or more.

Packages are held at pickup points for approximately 7 days. Please make sure to collect your package in time.

If you don't pick up your order, the package will be returned to us as uncollected. We charge a €15 handling fee for uncollected packages. When the uncollected package arrives back to us, we reserve the right to deduct the €15 handling fee from your refund.

Before returning your order, please contact our customer service at wecare(at)ebradsglobal.com and let us know about the return. In your email, please include your order number and the product(s) you wish to return. You'll receive instructions on how to complete the return.

You have a 14-day return period from the date you receive your order. After registering your return, you have 14 days to send the product back.

To be eligible for a return, products must be unopened, unused, and in their original condition. Items must be returned in the same condition and quantity as delivered, in their original packaging with any seals intact.

For change-of-mind returns, customers are responsible for return shipping costs.

We do not provide prepaid return labels.

You are responsible for the item until it reaches our warehouse. We recommend tracked shipping.

We process returns as quickly as possible, within 14 days of receiving the returned item at the latest. You'll receive an email once your return has been processed.

You can track your return package using the tracking number on your return receipt. Please keep your receipt until the refund has been completed.

Refunds are issued using the same payment method used for the original purchase.

We're sorry about that! Please contact our customer service as soon as possible at wecare@ebrandsglobal.com, and we'll get it sorted out. In your email, please include your order number, details about the incorrect product, and a photo of the item.

We're sorry about that! Please contact our customer service as soon as possible at wecare@ebrandsglobal.com. In your email, please include your order number, details about the defect, and a photo showing the issue.

Godies is a European e-commerce company based in Finland. For our German customers, we ship directly from our warehouse in Germany for fast delivery.

Yes! We source all our products directly from the brands and/or their official European distributors.

We always love hearing your suggestions! If there's a product or brand you'd like to see in our store, send us an email or message us on Instagram @godies.fi
We'll do our best to add your favourites to our range 💜

The best way to stay informed is to sign up for a back-in-stock notification on the product page. You'll receive an email as soon as the product is available again. This also helps us understand demand so we can prioritize it in our next restock order — so please do sign up if you're interested!

We restock products regularly and always aim to bring back sold-out items. However, occasionally a product may be temporarily unavailable from the manufacturer or distributor, which can cause delays.

We'd love to hear what you think about your purchase! By sharing what worked well and what didn't, you help other customers make great choices 💜

You'll find a "Write a review" button at the bottom of the product page. Click it and a form will open where you can submit your review.

You'll find a person icon in the top right corner of the page — click it to go to the login page. To view your details and order history, make sure you log in with the same email address you used when placing your order.

You'll find the newsletter sign-up at the bottom left of the page. By subscribing, you'll always get the best deals and be the first to hear about new arrivals and promotions 🥳

When browsing products, you'll see a small heart icon in the top right corner of the product image. Click the heart to add the product to your wishlist (if the heart only shows an outline, the product hasn't been added yet).

On the product page, you'll find the heart icon above the product description. Click it to add the product to your wishlist.

You'll find a heart icon in the top right corner and bottom left corner of the page. Click it to open your wishlist, where you can see all the products you've saved.

From your wishlist, you can easily add one or more of your favourite products to your cart.